Frequently Asked Questions
Haven & Hyde - Frequently Asked Questions
1. What is Haven & Hyde? Haven & Hyde is a premium fashion brand that seamlessly blends timeless elegance with practical design. We offer a curated collection of sophisticated, versatile pieces that are crafted to enhance both your style and daily life.
2. How can I place an order? You can place an order through our website by browsing our collections, selecting your desired items, and following the checkout process. If you need assistance, our customer service team is available to help.
3. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
4. What is your return policy? We offer a 30-day return policy on unworn, unwashed, and undamaged items. For detailed instructions on how to return an item, please visit our Returns & Exchanges page.
5. How long does shipping take? Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery. Shipping times may vary based on location and availability.
6. Do you offer international shipping? Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location. Please check our Shipping Information page for more details.
7. How can I track my order? Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s site.
8. Can I change or cancel my order after it's been placed? Orders can be modified or canceled within a short window after placement. Please contact our customer service team as soon as possible if you need to make changes to your order.
9. How can I contact customer service? You can reach our customer service team via email at support@havenandhyde.com.
10. Do you offer gift cards? Yes, we offer digital gift cards that can be purchased on our website. They are available in various denominations and can be redeemed online.
11. Where can I find the latest updates and promotions? To stay updated on our latest collections, promotions, and news, subscribe to our newsletter and follow us on social media.